• Learning the Basics of Citrix XenApp 5 for Windows Server 2008 (Part 1 of 7)

    January 3, 2009

    XenApp, XenApp 5 for Server 2008

    If you would like to read the other parts in this article series, please go to:

    Learning the basics of Citrix XenApp 5 for Windows Server 2008 is a fairly easy process.  However, understanding all the installation options, configuration settings, management consoles and administrative processes for all the various Citrix software and hardware components that can go into a Citrix farm can be a daunting task.  This series of articles will lead you from the very first step to the very last step of installing, configuring and testing XenApp 5 on a single server running Windows Server 2008.  The goal – to get you installing and running a Published Application in the shortest amount of time.

    In Part 1 of this 7-part article, I will show you how to create a MyCitrix.com account, request an evaluation copy of XenApp 5, generate and download a new license file and download the necessary evaluation software.  MyCitrix.com is your primary mechanism for interacting with Citrix and managing your company’s use of their software.  You must have a MyCitrix.com account to:

    • register your products
    • manage your licenses
    • download software
    • update your profile
    • and more

    For this series of articles, VMware Workstation 6.5.1-126130 will be used with Windows Server 2008 Standard (x86) and Citrix XenApp for Windows Server 2008 Platinum (x86).  The server’s name will be CitrixONE.  The Virtual Machine (VM) will be assigned one processor, 4GB of RAM and 16GB of Hard Drive space.  If you already have a MyCitrix.com account and the XenApp 5 for Windows Server 2008 software then you may proceed to Part 2 of this series.

    Note:  You can use any virtualization product for this series of articles.  There are several FREE virtualization products available:

    To create your MyCitrix.com account, go to http://www.mycitrix.com.  You will see this screen:

    MyCitrix.com Home Page

    Click on New Users.

    My Citrix Registration 1 of 2

    Fill in the required information and click Continue.

    My Citrix Registration 2 of 2

    On this screen you will select your MyCitrix.com Login ID and Password.  Once you have entered a Login ID and Password and successfully completed the validation process you will be taken to your personalized MyCitrix.com site.

    Your MyCitrix.com Personalized Home Page

    You will also receive an e-mail from Citrix Customer Care with your MyCitrix.com registration information.

    You are ready to start the process of requesting your license code.  Click on Downloads:



    Click the dropdown box under Search Downloads by Product:

    Search Downloads by Product

    Select Citrix XenApp (the new name for Presentation Server)

    Clcik on Citrix XenApp

    Under the Product Software section, you will see a Lock icon next to DVD Image for Windows Server 2008 (All Editions).



    The Lock icon means you need to contact Citrix Customer Service to obtain your License Code.  Click the highlighted words in “please contact Customer Service.”

    Customer Service Contact Page

    It is faster to call Customer Service instead of sending them an e-mail.  The wait time is minimal and the customer service people are very friendly and helpful.  Your customer service representative will put you in contact with the sales person for your geographic region.  Once you talk to your sales representative you will be e-mailed your License Code and instructions.  The License Code you receive will allow you to evaluate XenApp 5 Platinum Edition for 90 days and allow you to test with up to 99 concurrent users.  It took less than five minutes to receive the e-mail when I followed this process.  Once you have your License Code, click on “My Citrix” in the menu bar to return to the MyCitrix.com home page.


    From the MyCitrix.com Home Page, on the left side under My Tools, in the Choose a Toolbox, select the toolbox called Activation System/Manage Licenses.

    Activation System/Manage Licenses

    Click the drop down box by Current Tool and select Activate/Allocate.


    Enter your License Code you received in the e-mail from Citrix Sales and then click Continue.

    Please enter your license code information

    Don’t be surprised if the License Code you receive doesn’t work!

    OOPS! The License Code doesn't work.

    Just send your License Code and error number to your sales rep who supplied the License Code or to CustomerService@citrix.com.

    When your Activation process works, you are taken to a screen to select a Solution Advisor.  If you do not have a Solution Advisor, feel free to select my employer.  Select your Solution Advisor and click Continue.

    Search for a Solution Advisor

    You now select the contact to assign to your MyCitrix.com account and click Submit.  You will probably only have one entry here.

    Select the contact for your MyCitrix.com account

    Enter your contact data and click Submit.

    Contact Data

    You are taken to the screen to start the License Server name process.

    Determine License Server Name

    If you click the Determine License Server Name (host name) link, you receive the following instructions:

    Instructions for finding the hostname

    Click Continue and you are taken to the Select Licenses to Allocate screen.  For this article, our License Server name is CitrixONE.  Enter CitrixONE and click Allocate.

    Select Licenses to Allocate

    Next, verify the server’s hostname is correct.  If it is, then click Confirm.  If it is not correct, click the back arrow and enter the correct name.

    Confirm Server's Hostname

    You are now ready to download your Citrix license file.

    Preparing to download the Citrix license file

    Click the Download License File button:

    Download license file

    Click Save and save the license file to a location accessible when installing XenApp 5 in Part 4.

    Save license file

    The license file may be renamed as long as the .lic file extension is kept.  This is helpful when you have several license files to maintain.

    We are now ready to download the XenApp 5 product files.  Click on Downloads on the top menu bar.



    Click the dropdown box under Search Downloads by Product:

    Search Downloads by Product

    Select Citrix XenApp (the new name for Presentation Server)

    Under the Product Software section, click DVD Image for Windows Server 2008 (All Editions).



    Scroll down past the Documents to download section, click the Download button to the right of the product name.




    After clicking Download you should be presented with the Download Agreement dialog box.  There are times where it may take multiple tries to get to this screen.  The first time, you may see a “requested file does not exist” popup.  Exit out of that popup and click Download again.  The second time, you may see a “Your account does not allow you to access the requested resource”.  Exit out of that popup and click Download again.  The third time is usually the charm and you should see the Download Agreement dialog.  Click the box next to “I have read and certify…” and click Accept.

    Download Agreement Dialog

    You now receive a Popup Window for the Download Manager.  You can either use the Download Manager or not.  Since you will be downloading multiple files go ahead and install the Download Manager add-on.

    Download Manager Popup

    Install the Download Manager ActiveX Control

    Save the XA50_WS2008_EN.zip file to a location accessible when installing XenApp 5 in Part 4.



    Once the Download Manager has finished downloading the DVD image, you have completed all the steps for Part 1 in this series.



    You may now Exit the Download Manager and your Internet browser.  In Part 2 of this series, you will learn how to create your VM and install Windows Server 2008 Standard x86.

    , ,

    About Carl Webster

    Webster is a Sr. Solutions Architect for Choice Solutions, LLC and specializes in Citrix, Active Directory and Technical Documentation. Webster has been working with Citrix products for many years starting with Multi-User OS/2 in 1990.

    View all posts by Carl Webster

    One Response to “Learning the Basics of Citrix XenApp 5 for Windows Server 2008 (Part 1 of 7)”

    1. kuldeep Says:

      This is very nice documents.


    Leave a Reply