[Updated 4-Sep-2021] With the DEM Management Console installed and configured, you tested accessing the various published applications for multiple users. In this Part, we learn how to use the DEM Helpdesk Support Tool. Configure the DEM Helpdesk Tool From the DEM Management Console, click the Star in the upper left corner, and click  Configure Helpdesk Support Tool, as … Continue reading Learning the Basics of VMware Horizon 7.12 – Part 15 – DEM Helpdesk Support Tool