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  • ControlUp: Digital Employee Experience Management for the Work-from-Anywhere Era (Advertiser Post)

    June 14, 2021

    Vendor Articles

    ControlUp: Digital Employee Experience Management for the Work-from-Anywhere Era

    Observe, analyze & optimize the digital employee experience, end to end, from applications and VDI to physical endpoints.

    What is Digital Employee Experience (DEX)?

    Digital Employee Experience (DEX) is the quality of users’ interactions with technology in their work environment.

    Long before the COVID-19 pandemic reared its head, forcing the world’s workforce to figure out how to work from home, the shift to remote work was already beginning. ControlUp, the industry leader in VDI monitoring and management technologies for more than a decade, saw the writing on the wall, and so we sought to develop our platform to include solutions to help IT deliver a digital employee experience as good as (or better) than what workers get in the office.

    But ControlUp doesn’t just show you the performance of the back-end infrastructure; we extend that into your users’ physical endpoints and digital experiences metrics, too, to give you an end-to-end view of everything in your environment that affects employee experience and productivity.

    The ControlUp Digital Employee Experience management platform gives IT departments the best view available into the performance and latency of local networks and Wi-Fi to monitor and optimize the employee’s digital experience, even from home. From Proactive Testing to Real-Time Optimization to Historical Analysis, ControlUp gives IT professionals an end-to-end view of their entire infrastructure, from applications and VDI to physical endpoints, so they can stay a step ahead of issues in their environments and enable a frustration-free digital employee experience.

    • Proactive Testing
      • Ensure the availability of EUC apps & desktops, as well as web and SaaS-based resources
    • Real-Time Optimization
      • Improve the digital experience in real-time across virtual, cloud & physical endpoints
    • Historical Analysis
      • Plan effectively & optimize resources through powerful analysis of historical data

    Proactive Synthetic Monitoring for all your applications

    ControlUp: Test and report the availability of your EUC virtual apps, VDI desktops & your web- and network-based resources all from a single place.


    ControlUp Scoutbees is a cloud-based solution that uses continuous synthetic transaction testing to proactively alert you when the availability of your apps, desktops, and network resources are impacted, no matter if these are virtual apps and desktops delivered through Citrix and VMware Horizon or if you want to monitor your network resources and web apps. Scoutbees allows IT Ops teams to quickly identify what is causing the availability issues and address them before user productivity is impacted.

    Scoutbees tests the health and availability of your published resources as often as every five minutes. With it, you have granular, end-to-end visibility into the conditions that lead to any failures, as well as in-depth reporting about their duration, so your end users can stay productive and happy.

    ControlUp Real-Time Optimization

    Improve the digital experience in real-time, across virtual, cloud & physical endpoints

    ControlUp Real-Time DX: Real-Time Digital Employee Experience Monitoring

    Real-time, actionable dashboards to pinpoint and proactively fix problems unique to users’ virtual desktops and applications

    ControlUp Real-Time DX
    ControlUp Real-Time DX

    Providing an end-to-end view into your end-user computing (EUC) environment, ControlUp Real-Time DX collects metrics in real-time, so you can identify, troubleshoot, and remediate problems before they negatively affect your employees’ digital experience and productivity.

    Real-Time Monitoring

    Technology should be intuitive. The way we interact with it should be, too. That thinking is behind everything we do at ControlUp. Our Solve user interface is designed to let you see your environment—VDIs, servers, and more—in real-time, so you’re able to make changes as needed and keep your end-users happy and productive.

    Powerful search and grouping options show resources as they change states, so you can optimize your EUC environment to deliver the best possible employee experience and ensure business continuity.

    User Experience Monitoring

    User Experience Monitoring
    User Experience Monitoring

    ControlUp’s user experience metrics make it possible for you to deliver the best possible user experience, period. Find the root cause of and remediate issues related to excessive logon duration, slow application response, and more with just a few clicks. The metrics displayed in real-time ControlUp can help you troubleshoot and remedy issues in your environment before your users are even aware there’s a problem.

    End-User Support & Remote Assistance

    The breadth and complexity of technologies in your VDI environment make agile and effective end-user support a daunting task. Delivering a solid user experience is vital to your business’ success, so we take support and remote assistance very seriously. Your help desk personnel get a full range of troubleshooting capabilities to support your end-users, including user session shadowing, interactive chat, executing a poll among your users, and more all from a single place.

    ControlUp Virtual Expert

    The ControlUp Virtual Expert™ kicks in when you need to troubleshoot and solve issues in your environment. This usually involves just a few steps, including finding the root cause of the issue, remediating the problem, and then checking to see that the issue was resolved. The Virtual Expert guides and assists every step of the way.

    By analyzing data from tens of thousands of troubleshooting sequences and continuously improving its Machine Learning algorithms, the Virtual Expert recommends the shortest drill down path to uncover the root cause of the problem.

    At any point in the troubleshooting journey, there are additional pieces of information or actions that you can take. By observing the context of the user and the problem and applying analysis from a vast array of similar past troubleshooting sequences, the Virtual Expert suggests a set of actions that are most likely to solve the problem.

    Script Actions

    ControlUp’s feature set is infinitely extensible and, with ControlUp Script Actions, allows for rapid development of new functionality. Written in PowerShell, VBScript, or CMD batch files, ControlUp Script Actions make it possible for you to easily customize the Console to your organization’s needs. You can use one of the hundreds of scripts in the ControlUp Script Library or write your own scripts. From resizing a virtual machine to tracing network hops to getting in-depth logon information, ControlUp Script Actions allow you to do it all with just a few clicks.

    ControlUp Edge DX: Manage the digital employee experience for end-users using physical endpoints

    ControlUp Edge DX allows you to monitor your Windows-, macOS-, Linux-, and IGEL OS-based physical endpoints in real-time, regardless of their location. With it, you can gain a holistic understanding of and detailed information about your endpoints. Delivered as a SaaS application, Edge DX is accessible from anywhere, is designed to work for organizations of any size, and be used by any audience, from IT admins to help desk employees.

    Unlimited Scalability

    ControlUp Edge DX is hosted in the cloud, so it meets the requirements of any size environment and since it’s delivered as SaaS, all you need to do is simply deploy a single agent on the endpoints that you want to monitor and maintain. That’s it, no additional infrastructure or management is needed.

    Real-Time Health Status

    Real-Time Health Status
    Real-Time Health Status

    Edge DX’s user interface allows you to quickly assess the health status of your organization’s endpoints in real-time. With a single click or two, you can view more detailed dashboards for your devices. ControlUp Edge DX collects and displays user logon time, input delay, and other critical data; this allows you to assess a user’s experience with quantifiable metrics.

    ControlUp Historical Insights

    ControlUp Insights

    Powerful analytics, detailed reporting, and actionable findings—right out of the box—with no hardware or operational investment.

    ControlUp Insights
    ControlUp Insights

    In IT, data rules all. With powerful analytics, ControlUp Insights gives your team the information they need to plan effectively, optimize resources, and monitor the health of your systems, so you can deliver the best possible user experience.

    The work-from-anywhere enterprise has placed new strains on IT departments challenged to ensure employee satisfaction and productivity. The number of locations that need to be monitored has grown, sometimes from five to ten offices to thousands of homes that often have spotty internet coverage, lacking the connectivity needed to support business applications. ControlUp equips IT with the tools to observe, analyze, and optimize the digital employee experience, no matter where people are working, to keep teams productive and happy.

    Go the last mile. Start delivering a great digital employee experience with ControlUp TODAY.

    About Carl Webster

    Carl Webster is an independent consultant specializing in Citrix, Active Directory, and technical documentation. Carl (aka “Webster”) serves the broader Citrix community by writing articles (see and by being the most active person in the Citrix Zone on Experts Exchange. Webster has a long history in the IT industry beginning with mainframes in 1977, PCs and application development in 1986, and network engineering in 2001. He has worked with Citrix products since 1990 with the premiere of their first product – the MULTIUSER OS/2.

    View all posts by Carl Webster

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